WEBSITE TERMS AND CONDITIONS

§ 1. General Provisions

1. These Terms and Conditions set out the rules for using the website available at: Strumber.eu, owned by The True Green S.A. with its registered office in Tarnawatka-Tartak.

2. Whenever the following terms are used in the text of these Terms and Conditions, they shall be understood as follows:

Terms and Conditions – these terms and conditions for the provision of Services available on the Service Provider's Website;
Newsletter Terms and Conditions – a separate document governing the rules for providing the Newsletter service, prepared by the Service Provider and available at: strumber.eu/en/newsletter-terms;
Privacy Policy – the Privacy Policy of the Service Provider as the personal data controller regarding the Services provided on the Website, available at: strumber.eu/en/privacy-policy;
Cookie Policy – the Service Provider's Cookie Policy available at: strumber.eu/en/cookies-policy;
Products – the Service Provider's products available on the Website at: strumber.eu/en/all-products;
Website – the website owned by the Service Provider, available at: strumber.eu/en/terms-and-conditions,
Content – all content regardless of its form and method of communication made available by the Service Provider on the Website, including content made available to the Service Provider by third parties;
Agreement – the agreement for the provision of Services by the Service Provider to the User;
Services – services provided electronically by the Service Provider via the Website, as indicated in § 3 of the Terms and Conditions;
Service Provider – The True Green Joint Stock Company with its registered office in Tarnawatka-Tartak, entered into the register of entrepreneurs of the National Court Register kept by the District Court Lublin-Wschód in Lublinie with its seat in Świdnik, VI Commercial Division of the National Court Register under number 0001056603, Tax Identification Number (NIP): 7133126991, with share capital of PLN 139,935.60 (fully paid), email contact address: contact@strumber.eu;
User – a natural person, legal person, or an organisational unit without legal personality that uses the Services of the Service Provider provided electronically via the Website;
Act – the Act of 18 July 2002 on the provision of services by electronic means.

§ 2. Terms of Entering into and Terminating the Agreement

1. Commencing the use of the Services on the Website is equivalent to acceptance in full of the provisions of these Terms and Conditions.

2. The Agreement is concluded at the moment the User enters the Website. The User may cease using the Services at any time by leaving the Website, which is tantamount to automatic termination of the Agreement, subject to Section 3 second sentence below and § 3 Section 9 of the Terms and Conditions.

3. In cases where specific Services are governed by detailed terms and conditions (e.g., Newsletter Terms and Conditions), such terms and conditions will be posted on the Website in the sections concerning that Service. These Terms and Conditions shall apply to those Services to the extent that they are not inconsistent with the provisions of those detailed terms and conditions.

§ 3. Types of Services

1. The Service Provider provides the following Services on the Website:

making available and downloading Content
delivering the Newsletter in accordance with the Newsletter Terms and Conditions;
contact forms, including:
1. general contact form – for directing general correspondence to the Service Provider,
2. form for interested parties/collaborators/recipients – for directing correspondence to the Service Provider to express interest in potential collaboration;
3. form for the agricultural sector – for directing correspondence to the Service Provider to express interest in potential collaboration;
4. form for ordering samples of the Service Provider's Products – for submitting to the Service Provider information about the wish to place an order for samples of the Service Provider's Products, in the manner described in Sections 4-9 below;
5. form for submitting quotation requests – for submitting to the Service Provider information about the wish to obtain the Service Provider's product offer

2. The provision of the Services indicated in Section 1 above is free of charge, with the proviso that if the User places an order for Product samples and confirms the order conditions, the User is obliged to bear the costs of the samples and their shipment by the Service Provider.

3. The provision of the Newsletter delivery service by the Service Provider takes place on the basis of separate Newsletter Terms and Conditions available on the Website at: strumber.eu/en/newsletter-terms.

4. Via the Product sample ordering form, the User may place an order for samples of the Service Provider's Products available at: strumber.eu/en/products. The Service Provider may refuse to fulfil a sample order, in particular in case of their unavailability

5. In the form, the User is obliged to provide the following data: (i) first and last name, (ii) country of delivery, (iii) email address, (iv) type and quantity of samples the User would like to order.

6. Upon receiving the enquiry from the form, the Service Provider contacts the email address provided by the User to arrange and confirm the details of the sample order, including:

a. confirming the availability of the indicated type and quantity of ordered samples,
b. indicating the method and date of shipment,
c. indicating the costs of the samples and the shipment costs,
d. informing the User of the need to provide precise data for shipment execution, i.e., recipient's data, delivery address, phone number for delivery and email address, so that the Service Provider can execute the order and shipment.

7. In an email message to the Service Provider, the User provides all data referred to in Section 6 letter d) above, and confirms the order conditions indicated in Section 6 letters a)-c) above.

8. Upon receiving the email message from the User referred to in Section 7 above, and receiving payment to the account of The True Green SA, the Service Provider executes the shipment of samples.

9. The User may cancel the order at any time by informing the Service Provider thereof via email no later than before the dispatch of the samples.

10. The user has the right to withdraw from the concluded sample sale agreement within 14 days of receiving them, by submitting a declaration to this effect to the Service Provider's email address: sales@greenlanes.pl or in writing to the Service Provider's address: The True Green S.A., Tarnawatka-Tartak, ul. Tomaszowska 19, 22-604 Tarnawatka

§ 4. Conditions for Providing Services

1. To use the Services available on the Website, the User should meet the following technical conditions:

possessing a computer, laptop, or other device with internet access;
possessing an email address;
installing one of the following internet browsers that accept cookies and support Javascript: Internet Explorer version 11 and higher; Mozilla Firefox version 90 and higher; Google Chrome version 100 and higher;

2. The User is prohibited from providing unlawful content while using the Services.

3. The Service Provider reserves the right to interrupt or cease providing Services to the User in case of detecting a violation of the Terms and Conditions, applicable law, or generally accepted social and moral norms by the User.

§ 5. Processing of Personal Data

The detailed rules for processing personal data provided by the User are governed by the Privacy Policy and the Cookie Policy made available on the Website.

§ 6. Complaint Procedure

1. Every User has the right to lodge a complaint regarding matters related to the use of the Services specified in these Terms and Conditions to the Service Provider's email address: strumber@greenlanes.pl, with the subject line: "Complaint".

2. The complaint should contain at least:

the User's email address,
a description of the reported objections and the type of Service to which the complaint relates, and
an indication of the proposed method of resolution.

3. If the complaint contains deficiencies preventing its consideration, the Service Provider may call upon the User to supplement it, specifying a period, not shorter than 7 (seven) days, and the scope of such supplementation, informing that failure to supplement the complaint within the specified period will result in the complaint being left unexamined. After the unsuccessful lapse of the specified period, the complaint is left unexamined.

4. Complaints are considered without undue delay, within a period not longer than 14 (fourteen) calendar days from the day the Service Provider receives the complaint.

5. If the Service Provider has requested the User to supplement deficiencies in accordance with Section 3 above, the period for considering the complaint is extended by the time the Service Provider awaits the User's response.

6. The response to the complaint is sent by the Service Provider to the email address indicated by the Service Provider in the content of the complaint.

§ 7. Copyright

1. The Content posted on the Website is the property of the Service Provider and, to the extent that it constitutes works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights or other regulations governing copyright, is covered by the proprietary and moral copyrights vested in the Service Provider.

2. Using the Content made available on the Website does not mean the User acquires any copyrights to this Content.

3. In particular, it is prohibited to:

copy, fix, reproduce, modify, and distribute the Content or parts thereof,
download the Content for the purpose of further distributing it in whole or in part.

4. The User may use the Content within the limits of fair use, provided that such use does not infringe the normal use of the Content by other Users or prejudice the legitimate interests of the Service Provider.

5. Any use of the Content made available on the Website other than specified in Section 4 above without the prior express written consent of the Service Provider granted under pain of nullity, is prohibited.

6. The Service Provider shall not be liable to the User or third parties for any damages related to the use and utilisation of the Content.

7. The provisions of this paragraph also apply to Content made available by third parties within cooperation with the Service Provider.

§ 8. Final Provisions

1. The Service Provider has the right to make changes to the Terms and Conditions at any time, in particular to update its content and adapt it to the requirements imposed by legal provisions.

2. The current version of the Terms and Conditions is effective from 8th of December 2025.

3. Archived versions of the Terms and Conditions are available at the following address: strumber.eu/en/terms-and-conditions-archive